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Terms Conditions You Accept When Opening Your Account

These terms explain what you agree to when you register with flixmet, how deposits and withdrawals work through bKash, Nagad and Rocket, and your responsibilities while using the platform. Availability depends on your local law and eligible regions in Bangladesh.

Account registration rulesDeposit & withdrawal termsGame access conditionsPlayer responsibilitiesDispute resolution process

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POLICY QUESTIONS

Reach Us About These Terms

If something in these terms is unclear or you need clarification on account rules, withdrawal requirements or game access, contact our support team. We handle questions about deposits, wallet verification, bonus eligibility and dispute resolution.

Team online

Live Chat

Open the chat icon in the bottom-right corner of any page and ask your question about terms, account conditions or payment rules. Our team responds within minutes during support hours and can walk you through verification steps or explain specific clauses.

Email Support

Send your question or dispute notice to the support email shown in your account dashboard. Include your account username and the section of the terms you need help with. We reply within one business day with a detailed explanation or next steps.

Account Dashboard

Log in and visit the Help section under your profile menu. You'll find answers to common terms questions, wallet verification guides and links to submit a formal query if you believe a term was applied incorrectly to your account.

What These Terms Cover

flixmet Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account, you confirm you meet the legal age requirement in your jurisdiction and accept these terms in full. We reserve the right to verify your identity before processing withdrawals—typically by requesting a phone number linked to your bKash, Nagad or Rocket wallet. Game

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outcomes are determined by certified random-number generators; we do not alter results. You are responsible for keeping your login credentials secure and for any activity under your account. Bonuses and promotions carry their own terms, published on the promotions page when active. We may suspend or
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close accounts that breach these terms, including multiple-account creation, bonus abuse, or use of the platform from restricted regions. Deposits are non-refundable once credited to your game balance unless an error occurs on our side. Withdrawals are processed after identity and wallet verification; the time to
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reach your wallet depends on the payment provider. If you believe a game result or transaction is incorrect, contact support within 30 days with your transaction reference. Disputes are handled according to the process outlined in the support section below. These terms are governed by the
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laws of the jurisdiction where the service is provided, and by using flixmet you agree that access depends on local law and eligible regions. We update these terms occasionally; continued use of the platform after changes means you accept the revised terms.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

POLICY TRANSPARENCY

How We Apply and Update These Terms

We treat these terms as a living document—clear rules that protect both you and the platform. Account data is handled according to our privacy policy, and game fairness is verified by third-party testing labs. If we update a clause, we post the change in your account notifications and on this page.

Account Security

Your login and wallet details are encrypted. We never ask for your bKash, Nagad or Rocket PIN over chat or email.

Game Fairness

Every slot spin, live dealer hand and crash-game multiplier is generated by certified random-number systems. We publish RTP information where the provider exposes it and we do not alter outcomes.

Term Updates

When we revise these terms—usually to add payment methods, clarify withdrawal steps or reflect regulatory guidance—we notify you via email and an in-account banner. Continued use after the effective date means you accept the updated terms.

Dispute Process

If you disagree with how a term was applied to your account or transaction, submit a dispute through live chat or email within 30 days. Include your transaction reference and a short explanation.

Terms & Conditions Questions from Bangladesh Players

You must meet the legal age requirement in your jurisdiction to register and play. We verify age during the withdrawal approval process by checking your wallet ownership and may request additional identity proof if needed.

Deposits are non-refundable once credited to your game balance unless we made a processing error. If you deposited by mistake, contact support immediately—before placing any bets—and we'll review your request on a case-by-case basis.

Wallet verification confirms you own the account receiving the payout and helps prevent fraud. We typically ask for the phone number linked to your wallet and may request a screenshot of your wallet profile to match your registered details.

Multiple accounts are not allowed under these terms. If we detect duplicate registrations, we may suspend all related accounts and forfeit any balances or bonuses. One account per person keeps the platform fair for everyone.

You must contact support within 30 days of the disputed round or transaction. Include your game round ID or transaction reference so we can pull the logs and investigate. Claims submitted after 30 days cannot be reviewed.

Bonuses carry their own specific terms—wagering requirements, eligible games, expiry dates—published on the promotions page when the offer is active. These general terms still apply to your overall account conduct even when you're using bonus funds.

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