Reference

Legal Framework for Your Account

We run flixmet under jurisdiction-dependent terms. Your access depends on local law in Bangladesh and whether your region permits online gaming platforms.

Region-specific accessAccount rights detailedContact paths openData handling explainedWithdrawal verification rules
flixmet Legal Framework for Your Account
DATA & SECURITY

How We Handle Your Information

We collect login data, payment records and device information to operate your account securely. Your bKash, Nagad and Rocket transaction logs stay encrypted. You control your data through the rights panel.

Data We Collect

We log your email, phone number, deposit and withdrawal history, IP address, device type and game activity. This data powers account verification, fraud detection and withdrawal approval. We do not share it with third parties except payment partners.

Cookie & Tracking Policy

We use session cookies to keep you logged in and analytics cookies to measure lobby traffic. You can disable non-essential cookies in your browser, but login and payment flows require session cookies to function correctly.

Account Security Measures

Your password is hashed and never stored in plain text. We send a one-time PIN to your phone for each withdrawal request.

Data Retention & Deletion

We keep transaction records for seven years to meet financial audit requirements. You can request deletion of your profile and game history anytime through the account-rights desk; we complete deletion within ten business days except for records we must retain…

POLICY CONTACT

Reach Our Legal Team

For questions about your account rights, data handling, or how local law affects your access, contact us through the channels below. We route legal queries to the right desk.

Team online

Legal Support Email

Send detailed policy questions to our legal inbox. We respond within two business days with specific guidance on account rights, data requests, or withdrawal disputes for Bangladesh users.

Account Rights Desk

Use the account-settings panel to request data export, correction or deletion. The desk processes rights requests under our data-retention schedule and confirms completion by email within five business days.

Live Chat for Eligibility

Open live chat from the lobby footer to ask whether your region permits account access. The agent checks your IP against our eligibility map and explains any access restrictions in real time.

Common Legal & Rights Questions

Access depends on whether your specific region permits online gaming platforms. We check your IP at login and block access where local law prohibits such services. Contact our eligibility desk if you are unsure about your area.

Open the account-rights panel in settings and click export data. We compile your login history, transaction log and game activity into a file and email it within five business days. The export covers the past twelve months by default.

We retain payment records for seven years even after account closure to meet financial audit standards. Your personal profile and game history are deleted within ten business days, but transaction logs remain in our secure archive as required by law.

We post a notice in the lobby and send an email when we update legal terms. Continued use after the notice date means you accept the changes. If you disagree, close your account through the support desk before the update takes effect.

Reach the account-rights desk through live chat or email. We explain the reason for the hold and the documents needed to clear it. Most legal-review holds resolve within two business days once you provide the requested verification.

We pass your account ID and deposit amount to the payment partner so they can credit your wallet. The partner handles the transaction under their own privacy terms. We do not share your game activity or personal profile with them.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.