Reference

Privacy Policy - How We Handle Your Account Information

We collect and protect the information you share when you open an account, make a deposit through bKash, Nagad or Rocket, and contact our support team. This policy explains what we gather, why we need it, and how you can request changes or deletion.

Account data protectionWallet transaction privacySupport request handlingData access rightsSecure storage practices
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flixmet Privacy Policy - How We Handle Your Account Information
DATA HANDLING

How We Protect Your Information

We encrypt wallet transaction details, store account passwords as hashed values, and restrict access to personal data to staff who need it to process withdrawals or verify your account. Cookie use, data retention periods, and your rights under local privacy frameworks are covered below.

Transaction Encryption

When you deposit through bKash, Nagad or Rocket, we encrypt the payment details before storing them. Your wallet PIN never reaches our servers. Withdrawal requests are verified against your registered account details to prevent unauthorized transfers.

Cookie Management

We use cookies to keep you logged in, remember your language preference, and track which games you play most so we can show relevant suggestions.

Data Retention Rules

We keep account verification documents for compliance requirements, transaction records for financial reconciliation, and support chat logs for service improvement. If you request account deletion, we anonymize your data after completing any pending withdrawals or regulatory holds.

Access and Correction Rights

You can request a copy of the personal data we hold, ask us to correct outdated information, or request deletion by contacting our support team.

CONTACT OPTIONS

Reach Us About Privacy Questions

If you want to see what data we hold, correct account details, or request deletion, our Bangladesh support team can walk you through the process. We handle privacy requests through the same channels you use for deposit help or account verification queries.

Live Chat Support Open the chat icon in the bottom corner of any page and tell the agent you have a privacy question.
Email Request Send your privacy question or data request to our support email from the address you registered with. Include your account username and the specific information you want to access, correct or delete so we can verify and respond quickly.
Account Settings Log in and open your account settings to update your mobile number, email address, or communication preferences. For deeper requests like data export or account deletion, use chat or email so we can confirm your identity first.

Privacy Policy Questions

We collect your mobile number, email address, date of birth, and account username when you register. When you verify your account to unlock withdrawals, we ask for a government ID photo and a selfie to confirm your identity.

We share payment information only with the wallet provider processing your deposit or withdrawal. We do not sell your transaction history to advertisers or third-party marketers. Your wallet PIN and OTP codes never reach our servers.

We keep account verification documents and transaction records for regulatory compliance periods. If you request account deletion, we anonymize your data after completing pending withdrawals and any required financial reconciliation, typically within ninety days.

Yes. Contact our support team through live chat or email with your account username and registered email address. We will send you a copy of the personal data we hold, including account details, transaction history, and support conversation logs.

We use cookies to keep you logged in across sessions, remember your language preference, track which games you open most, and show relevant game suggestions. You can clear cookies in your browser settings, though you will need to log in again.

Log in and open account settings to update your mobile number or email address. For changes to your registered name or date of birth, contact our support team with your corrected details and a government ID photo so we can verify and update your records.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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